We apologize for the lack of general updates over the past few months. When things get busy we tend to keep our head down and grind. Fortunately, all that work is now coming to fruition! Outside of quietly expanding our inventory, a lot has been happening behind the scenes. With some of the biggest changes occurring in just a few weeks, we felt we really needed to sit-down and update you with all of the exciting things coming very soon!
1. We’re moving!
Construction for our new office in Las Vegas, NV will finish later this month! We know this large relocation may come as a surprise. However, this is a decision we’ve thought about since we started DK. Although we love Boston, we knew we’d eventually move back to the west. We just didn’t realize it would be this soon. We chose Vegas as we felt the economic benefits of being in NV would help further our growth. Additionally, we wanted to be closer to family. Our relatives are getting older and we'd like to be closer to home in case they ever need us.
We suspect the biggest concerns will come from those local to the North-East. However, we want to assure you that we expect minimal change to delivery times despite the move. Although we will be further away, and transit times may be slightly longer, this new space will allow us to significantly decrease our processing times. This new office is almost 3x the size of our current space. The newfound space will allow us to better organize inventory, set-up additional packing stations, and most importantly process your orders more quickly.
The new location is also zoned for manufacturing which opens quite a few doors for us. We’re not quite ready to divulge what this means yet, but this is something we’ll be exploring in the near future!
Logistics of the move
We’re already preparing for the move, but the actual move will occur on July 20th. Given the distance involved in this move, we expect the move to take around 9 days. We're hoping to be fully set-up and ready to go in the new space by July 29th. Unfortunately, as our inventory will be on the road for most of this time order fulfillment will be temporarily suspended. The cut-off for orders to be shipped before the move will be July 19th at 9AM EST. All orders placed after that time will ship as soon as we’re set-up in the new location. Customer service will continue to operate during this move period, but there may be delays in response times. We will be sure to keep you updated if any delays are expected.
2. New website features
Easy Address Changes:
Changing your shipping address is now easier than ever! We’ve added the ability to change your address from within your account. You’re now able to change the address on any order any time before your order has shipped by logging into your account and clicking on the order number.
New Sort Options:
Our switch selection has been steadily growing over the past few months. In order for you to browse our collection more easily we’ve introduced new sort options on the website. You’ll now be able to sort through our switches based on top housing material, bottom housing material, stem material, and number of pins.
Reducing Customer Support Response Times:
Once we’ve settled into the new space, we’ll be implementing back-end features to reduce customer support response times. Currently we aim to process all inquiries within 24 hours. We're hoping with the new system we can reduce that even further.
3. We're looking for artists!
If you haven't noticed we really love stickers! We've been releasing at least one each month since we started. Up until now all of our designs have been made in-house, but we're hoping to change that! We'd love to start showcasing the talented artists within the community on our monthly DK stickers. If you're interested in this opportunity, please leave your contact information and portfolio (if available) in the form below. We look forward to meeting you!
4. How are we doing?
Your opinion is important! We’re always looking for ways to improve your experience with us. If there are areas you feel we could improve, or features you’d like to see implemented on the website/discord/etc., we’d greatly appreciate it if you’d let us know in the form below. It should only take a few minutes, and we also have a surprise if you make it to the end!
Finally, we need to close this out by taking a moment to thank all of you from the bottom of our hearts. None of this would be possible without your support. When we started Dangkeebs almost 2 years ago, we were operating out of our tiny Boston apartment. We never expected to have our own office space in Boston, and we can’t believe we’ve outgrown it so soon. We’re beyond excited for this new space and all the doors it opens. We can’t wait to show you what else we have planned!
Thank you for growing with us!
- DK Team