We want to catch you up with all the little things happening behind the scenes since our large relocation to Vegas!
We wanted to give a warm welcome to @Bunsai0_0#3545. Syvil recently joined our team and will be assisting us with a variety of things including customer service, fulfillment, etc. When Syvil isn’t busy helping us in the office, they’re shooting photos and firing lasers as part of their own small business. If you’d like to support their work, you can find them on IG and Etsy here.
Please don't hesitate to say hi on Discord!
Move Raffle Results Are In!
Move raffle winners have been notified, and prizes have been claimed! The winning order numbers were 29605, and 28720.
Improved Fulfillment Times and Tracking Updates
We’ve been back to normal fulfillment times for a few weeks now, and we can safely say this new space has improved our fulfillment times significantly. At the moment orders placed during the week have been going out same or next day. Additionally, the USPS/UPS team here has been phenomenal. Almost all of our packages have been scanned in in a timely manner even when there’s immense volume such as during those days we were clearing the back-log. Hopefully, this brings more peace of mind for anyone purchasing. We know it’s extremely nerve-racking when tracking fails to update for extended periods of time. If you do encounter any issues though, we're always a quick email away and happy to assist and investigate for you!
Current State of the Office
We’re almost done setting up the new space. It will be done next week. We have a few more shelves, and 1-2 pieces of furniture left. We also have a massive pile of boxes we need to break down – if you’ve been following our IG stories you may have seen it.
Local pick-up is coming soon! We’re hoping to have local pick-up set-up within a few weeks (likely 2ish). We’re in the process of making a little pick-up station in the office and getting the back-end set-up. Once set-up, you’ll be able to select local pick-up during checkout.
This move has pushed back the timeline for quite a few of our projects. However, now that we’re almost fully set-up we’re hoping to push as many things into production as possible. Here are some exciting things coming soon:
1. Strawberry Milk Ice Switches (Linear/Tactile) -
If you follow us on IG you may have seen the packaging for this project already. This summer inspired version of our popular Strawberry Milk Switches has been in production for several weeks now, and packaging has already arrived. We will be opening a pre-order for these in the next week or two. These switches are geared towards those who enjoy RGB and will feature Tecsee’s new Ultra Clear (UC) Nylon Blend. This material has taken many months to perfect, and we’re extremely happy with the results. The material aims to offer maximum light transmittance, improved smoothness, and enhanced acoustics. Similar to our Strawberry Milks, these will have their own unique packaging and stickers associated with them.
2. Fruit Milk Switch Series (Linear/Tactile) -
The next fruit milk in our fruit milk series will be landing soon after! We’re currently in the process of finalizing the artwork, and packaging for these switches.We’ll post artworks and packaging samples as we go!
New Items on the Website
A few new items have hit the store! More details here.
Group-Buys Shipping Soon:
GMK Daifuku, and Soul Series Deskmats will be here this week. For GMK Daifuku mats, all orders containing ONLY deskmats will be shipped out shortly after their arrival. Orders containing other items will be fulfilled when all items become available. We’ve sent out address change reminders for both projects in case anyone has moved. You’ll be able to change your address by logging into your account and clicking on your order number. Please make those changes as soon as possible to prevent any delivery issues.
Lastly, thank you SO much for dealing with us during that insane move period. We truly couldn’t have done it without your support!